The Marketing Magic You
Never Knew
Harry Potter is among the most noteworthy brand stories of late years. So much so, that there can't be one individual anyplace who hasn't heard the name. For several, naturally, Harry Potter is simply a passing fad. However it's arguable that the Harry Potter brand bears lessons that are crucial to the whole marketing community.
A few success factors may be
tentatively distinguished. First there's Narrative. Harry Potter typifies the
storytelling tendency that characterizes present-day corporate culture.
Storytelling is the management technique of the moment.
The intriguing thing about the Harry
Potter story, all the same, is that it consists of several stories. There's
bookselling, the movie franchise, the merchandise, the anti-witchcraft critics,
the over-enthusiastic consumers, the in progress, non-stop publicity, the
unresolved story of what'll occur next. Each of these stories draws nourishment
from, contributes to, and at times contradicts, the other brand stories. In a
world where storytelling is increasingly old-hat, it must be a regal brand
story, a magical brand story, and a many-sided brand story.
Second is ambiguity. The Harry Potter
stories appeal to grownups and youngsters alike.
Today, ambiguity isn't a word that
marketers are comfortable with. We're taught that images have to be consistent,
logical and clear-cut. But we're moving away from the era of monolithic
marketing to polymorphic marketing. Harry Potter is the poster boy of that
trend today.
Third is mystery. The books are
mysterious. Marketing too is profoundly mysterious. It's mystical not only in
the sense that we still don't understand how advertising works exactly. Mystery
is a marketing maneuver in itself. Think about the "hidden" recipes
that help sell all sorts of things: Coke, KFC, and many others. Think about the
gift-giving business, which is predicated on mysteries, surprises and delayed
satisfaction, as are gift-rich affairs like Christmas Day and birthdays.
Fourth is amusement. Whatever else it is, the
Harry Potter phenomenon is hugely entertaining. The response of the public is
entertaining. The response of the Harry-haters is entertaining also. And, lest
we forget, the merchandising campaigns are marvelously entertaining. If nothing
else, Harry Potter reminds us of the easily blanked out fact that what we do is
awesome fun.
When all is said and done, Harry Potter
typifies today's amusement economic system. There’s no business without show
biz and where hot products, the next huge thing, and the thing after that. It
seems to me that today’s marketers have much to learn in general and Harry
Potter particularly shows this.
The mysteries of Harry Potter's success are
hence fourfold: Narrative, ambiguity, enigma and amusement. If you want to make
a name for your brand, this is the name of the game.
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